We want you to be completely satisfied with your purchase. If you need to return an item, we are here to help. Please review our return and refund policy for detailed information on how to proceed.
Return Conditions
We accept returns under the following conditions:
· The product must be unused, unwashed, and in its original condition.
· All original tags and packaging must be intact.
· The return request must be made within 30 days of receiving the item.
Return Procedure
To initiate a return, please follow these steps:
1. Contact Customer Service: Reach out to our customer service team via email or phone with your order number and reason for the return.
2. Obtain Return Authorization: We will respond within 48 hours and provide you with the return address.
3. Return the Item: Send the item to the provided return address, ensuring your order number is included in the package.
Return Shipping Costs
· If the return is due to a product defect or our error, we will cover the return shipping costs. We may request photos for verification.
· If the return is due to other reasons (such as a change of mind or incorrect purchase), you will be responsible for the return shipping costs.
Refund Processing
· Once we receive and inspect your returned item, your refund will be processed within 5-8 business days.
· Refunds will be issued to the original payment method. The exact timing of the refund depends on your payment provider.
Exchange Policy
· We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
· The exchange process follows the same steps as the return procedure. Please contact our customer service team to obtain return authorization.
Special Circumstances
· If you receive a product with an obvious defect, please contact us within 30 days of receipt with photos and a detailed description. We will provide a return or refund solution based on the situation.
· If your order is lost or damaged during shipping, please contact our customer service team immediately so we can investigate and resolve the issue.
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